Privacy Policy

1. Overview

At **Vi Store Palasia** (referred to as "the Store", "we", or "us"), we prioritize the security of your personal information. As an authorized telecom service provider, we collect and process data in strict accordance with the **Information Technology Act, 2000** and **Department of Telecommunications (DoT)** regulations. This policy explains how your data is handled when you visit our 3rd-floor office in Indore or use our digital services.

2. Information We Collect

To facilitate mobile connections and VIP number reservations, we collect the following categories of information:

3. Usage of Data

Your information is utilized for the following specific purposes:

• Verification of identity for the activation of new Prepaid/Postpaid connections.
• Processing Mobile Number Portability (MNP) requests.
• Reservation and tagging of specialized VIP/Numerology numbers to your profile.
• Complying with mandatory audits from **TRAI (Telecom Regulatory Authority of India)**.

4. Information Security

We maintain a rigorous security protocol at our Palasia office. Physical **Customer Application Forms (CAF)** are handled with total confidentiality and are securely stored in restricted areas before being handed over to the principal company, Vodafone Idea Limited. Digital data is transmitted via end-to-end encrypted official channels.

5. Data Sharing

We do not sell, trade, or rent your personal information to third-party marketers. Data sharing is limited to:

• Vodafone Idea Limited: Our principal company for the provision of telecom services.
• Legal Authorities: When required by law or in response to a valid legal request by government or law enforcement agencies.